FAQ – MS Jewels

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Delivery and shipment
Q. How much does MS Jewels charge me for the product to be delivered to my residence?
– Free Shipping across West Malaysia and MYR18 for East Malaysia.

Q. What is the estimated time for the products to be delivered?
– 3-7 working days.

Q. What is the mode of delivery?
– DHL E-Commerce

Q. Is my product safe?
– Your piece of jewellery is shipped in a durable condition and tamper-evidence packing is done so that the product remains intact. We provide complete insurance to your jewellery till it reaches you.

Q. Do you offer Cash on Delivery?
– Yes, we offer Cash On Delivery service across Malaysia.

Q. If I am not at home, please let me know what will happen to the product that should have been delivered.
– Our courier agents will always leave a message in such circumstances and will try to deliver the product to you again. However, we request you to plan your purchase and coordinate with the courier team, so that product gets delivered at the right time.

Q. If I am out of town during the time of delivery of product, will it be delivered to my family members?
– Yes. As long as it has the same delivery address.

Q. Do you need any proof of identity when accepting the delivery?
– No. The customer is only requested to sign on a delivery sheet.

Q. How can I get the status of my order?
– You can easily track you’re the status at https://www.tracking.my/

Q. Do you give the facility of Transit Insurance?
– We provide 100% transit insurance on all goods till they reach you.

Q. What will be the results if my order is lost in transit?
– If such events, please allow us 20 working days to proceed on a full refund to our customers.
Online Purchase Related
Q. How do purchase my order on the site?
To order your purchase:-
1) Click “Add to cart” button on the products you wish to purchase.
2) Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed your payment for the products.
3) You’ll reach a login page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
4) You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5) From here, you need to select your shipping methods and click “next” button.
6) Next, you’ll need to choose your payment method then click the “next” button.
7) After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8) Click “Confirm Order” to complete the order.

Q. Can I place an order by phone?
– Definitely. After browsing through the designs on our website, you can order the desired one, by phone.

Q. Will I be getting on order confirmation?
– Definitely. The confirmation of your order will be sent to the email ID that you have provided to sue when placing the order.

Q. Can I cancel an existing order that has been made?
– Yes,  only if the order is still on pending status.
– Please send an email to our customer service email at enquiry@msjewels.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.
– Orders that are in shipping or shipping will not be canceled.
Q. What is the product’s transaction currency?
 All products transaction currency will be done in Malaysia Ringgit (MYR).

Q. How can I make the payment for a product that I have ordered through MS Jewels through online provisions?
MSJewels.com.my offers various kind of Payment Methods as shown below:-
1. Credit Card
Via eGHL (Visa or Mastercard / Internet Banking)
2. Invoice / Cheque / Offline Bank Transfer
Bank: Public Bank
Bank Account: 3211595635
Account Name: MS Jewels Boutique Sdn Bhd
After you made the payment, please send us the payment details of :
Bank Name:
Banking Date:
Banking Time:
Banking Reference No:
The total amount you have paid:
Your Order No:
You may scan and email us the above info to Email Address: enquiry@msjewels.com.my
Note: Your purchased products will not be delivered until we have this confirmation.

Q. Will there be any hidden costs?
– No, there are no hidden costs at all. The total price that is mentioned in the checkout list will be the final price.

Q. Will the prices have displayed on MS Jewels subject to any kind of change?
– The prices are subject to change without notice. You should know that you are liable to pay the amount that is stated on the day of purchase.

Q. What may be the reasons to refuse my credit card?
The reasons to refuse debt or credit card are mentioned below :
– If the card number in invalid (Maybe the result of a typo)
– If the card does not have sufficient credit balance remaining to pay for the order
– If the billing address that is entered in the order form does not match with the address in your debit or credit card statement
– If the expiration date of the is not entered right
Product Sizing
Q. What if the ring that I buy does not fit me?
– We advise our customers to check the size of the ring before placing of an order or you can check the ring size guide online. After placing the order, we do not accept return or exchange unless the package is lost during transit/shipment process.

Q. If the ring does not fit me, can I take the ring to my local jeweler to get it resized?
– Yes, you can.

Q. Are all the rings same in size or do you have different sizes available with you?
– When you shop with us, the size of the rings will be shown to you.

Q. What if in case I do not know my ring size?
– To check ring size, you can visit the ring size guide link on our website.

Q. Is it possible to get a ring n such size that is not available on site?
– Definitely. Ring of different size can be ordered. However, we request you to get in touch with our Customer service Team on 019 213 8656.
My account & registration
Q. What do I do if I forget my password?
1) Click on “Lost Password?” and fill your email that used to register the account in the box.
2) Click Submit.
3) A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. What is the procedure to change my password?
– You can easily change your password in the Edit Profile section under the My Account tab.

Q. How can I change my Personal Account Information like address, phone number, e-mail address?
– For changing your Registration address, phone number and email, you need to go to the Personal Information link under My Account and make the suitable changes.

Q. Why should I register to msjewels.com.my?
1) Faster Checkout
When you register to malabargoldanddiamonds.com account, you will be benefited with a faster checkout for all your purchases.
2) Get Recommendations
As you are a registered user, you would get personalized recommendations on the basis of your shopping history.
3) Exclusive Offers
You will know about the latest offers and discounts before anybody else gets to know about them.
4) Make a Wishlist
You can add items to the wishlist and then share it with your family and friends on the Social networking site.
5) Save time

Your contact details are saved and by this, you need not type the details every time you make a purchase. This will, in turn, save your time.

Security Questions and Privacy Policy
Q. Are all my personal details in a secured form?
– We know that privacy is essential for you and we make sure to keep all your personal information in a secured form on www.msjewels.com.my. We make sure not to disclose your personal details to any other company for marketing purpose or for mailing purpose. All the payments will be processed by the third party, who make sure to adhere to the privacy policy that is mentioned. We also have a non-disclosure agreement in place with the third party and they are known to be certified the major card issuers. For further details, you are requested to go through our privacy policy.

Q. Are my online transactions safe on your website?
– We at msjewels.com.my always make to consider the security and safety of our consumers. Also, we are equipped with a lot of technological protections, which are in place so that all the transaction process are known to be safe and the information of customers are also secured. As a part of the advanced security options, we do not accept financial information on servers. All the information that is entered by you is usually received directly through the payment gateway and then it is transmitted to your respective bank’s servers. All of this is done through the standard encryption protocol, which is called as Secure Socket Layer (SSL). All the major online transactions are usually completed without incident. But you should know that customer protection should happen both ways. During the process of buying any online venue, you need to be careful.

Q. I still have doubts!
Sorry that we’re unable to clear your doubts on the F.A.Q page. Please kindly send us an email to enquiry@msjewels.com.my for us to clear your doubts.