our promise to you – MS Jewels

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OUR PROMISE TO YOU

Free Shipping

Cash on delivery service

7 Days return

100% insurance coverage

lifetime trade in available

Free Shipping

Free Shipping with no minimum purchase for deliveries in West Malaysia ONLY. Normal delivery charges (RM15) apply for East Malaysia. We provide worldwide shipping and shipment charges depending on country. Kindly refer to the charges during your order checkout. Shipment across Malaysia takes 3-5 working days. International shipment takes 3-5 working weeks.

Cash On Delivery Service

We understand that our customers are buying gold online and payment options play a big role when it comes to purchasing gold jewellery online. Some of our customers are worried if their items ordered do not arrive safely to their doorstep or possibly contain inaccuracies or omissions that may relate to product description or picture.

Therefore we have now offered cash on delivery as one of our payment option, pay only when you receive your items. If our customers are unsatisfied with the items ordered, they have the rights to refuse the parcel and it will be automatically returned back to our HQ.

7 Days Return

If the customer chooses to return our product, he/she can do so within 7 days. We will ensure that the entire amount is refunded to the customer’s account within 10 working days, please note that shipping fees and insurance charges will be deducted from the total amount.

This policy is not applicable for products that are ordered with specific indications like customization, engraving, purchase using a promotion code or by discount coupon.

Once the product is received and successfully undergoes the quality check, the refund shall be done.

For returns & refunds enquiries, please contact enquiry@msjewels.com.my

100% Insurance Coverage

All our products are fully covered by insurance. If you do not receive your ordered items or any rare mistake during transit/shipment, we will compensate 100% based on your order amount. Please allow us 15 working days for an insurance coverage refund.

Buyback Guarantee

Any online purchases for the following items made via www.msjewels.com.my can be traded-in at the price according to our website (Only Walk-In). View Rates

We buy back all type of gold in any form.

375 (9k) Gold Jewellery
750 (18K) Gold Jewellery
835 (20k) Gold Jewellery
916 (22K) Gold Jewellery
999 (24K) Gold Jewellery
9999 (24K) Gold Bullion & Coin

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